1. Who we are
Well Control is provided by Peakwalk Info Tech Ltd., a company registered in the People’s Republic of China (“Peakwalk”, “we”, “us” or “our”). For privacy questions or requests, email matt@eaxmarketplace.com with the subject “Privacy Request”.
2. Scope
This Privacy Policy applies to the public website at https://well-control.eaxmarketplace.com and communications sent through its support links. The Well Control mobile application has additional privacy information within the App because it processes different data. Google and other external services operate under their own privacy notices.
3. Information collected through the website
3.1 Technical and server information
When you visit the website, the hosting and security systems may process standard technical information such as your IP address, browser and device type, operating system, requested pages, referring page, date and time, and security or error events. This information is used to deliver, protect and troubleshoot the website.
3.2 Support communications
If you contact us, we receive the information you choose to provide, such as your name, email address, message, attachments and relevant technical details. Do not submit confidential well data, employer-proprietary information or personal information about another person unless authorised.
4. Google Analytics and similar technologies
This website uses Google Analytics 4 under measurement ID G-9LXN46ZM80 to understand how visitors find and use the site. Depending on your browser, location, consent choices and Google’s configuration, Google Analytics may process page views, session activity, referring information, approximate location derived from IP address, browser and device characteristics, language, screen information and pseudonymous identifiers. Google may use cookies or similar technologies for this purpose.
We use this information in aggregated reports to measure website traffic, identify popular pages and improve content and usability. We do not intentionally send your name, email address, precise location, confidential well information or App quiz results to website analytics, and we do not use website analytics for advertising or professional competence assessment.
You can restrict or delete cookies through your browser settings and may use Google’s available analytics opt-out controls. Blocking analytics should not prevent access to the website’s core information. Browser controls may need to be applied separately on each device or browser.
5. How information is used
- Deliver, operate, secure and troubleshoot the website.
- Measure traffic and improve website content, navigation, accessibility and performance.
- Respond to support requests and investigate reported issues.
- Prevent fraud, abuse and unauthorised access.
- Meet applicable legal and regulatory requirements.
We do not sell personal information or share it for targeted advertising.
6. Legal bases
Where applicable privacy law requires a legal basis, we rely on consent for non-essential analytics or similar technologies where consent is required; legitimate interests to deliver, secure, maintain and improve the website and respond to support requests; steps taken at your request when you contact us; and legal obligations where processing is required by law.
7. Sharing
We may share limited information with Google for website analytics; providers supporting hosting, security and communications; professional advisers; and public authorities where disclosure is legally required. These providers may process information under their own privacy notices and contractual responsibilities.
8. International processing
Peakwalk and its service providers may process information in countries other than the country where you live. Where required, appropriate legal safeguards will be used for international transfers.
9. Retention and deletion
- Google Analytics data is retained according to the retention period configured for the relevant Analytics property.
- Server and security logs are retained only for as long as reasonably necessary for operation, security and troubleshooting.
- Support correspondence is retained only for as long as reasonably needed to resolve the matter, maintain an appropriate record and meet legal requirements.
You may request deletion of information we can identify by emailing matt@eaxmarketplace.com. Pseudonymous analytics records may not be technically linkable to an individual request.
10. Your choices and rights
You can manage or delete cookies and similar storage using your browser controls. Where a consent control is displayed on the website, you can use it to make or change your selection.
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, withdraw consent, request portability or complain to a privacy regulator. These rights may be subject to lawful exceptions and identity verification.
11. Security
We use reasonable administrative, technical and organisational safeguards. No website, storage system or internet transmission is completely secure.
12. Children
The website is intended for well-control learners and professionals and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so that it can be reviewed and deleted where appropriate.
13. Changes and contact
We may update this Privacy Policy when the website, service providers or legal requirements change. The revised policy will show a new effective date.
Peakwalk Info Tech Ltd.
Email: matt@eaxmarketplace.com
Website: https://well-control.eaxmarketplace.com